Administrative Support

Silver Spring, MD
Contracted
Entry Level
The Excalibur Group is currently seeking Administrative Support, in Silver Spring, MD to support a local contract.

Are you looking to start a job soon? Apply today!  

BILINGUAL CANDIDATES PREFERRED

**All candidates will undergo and must pass a criminal background check**

RESPONSIBILITIES AND DUTIES
Customer Service & Administrative primary duties:
  • Handle incoming calls, emails, or chat inquiries with professionalism and courtesy
  • Makes and receives phone calls to support external and internal customers. Calls may be via live video chat with customers
  • Listen actively to customer concerns, providing accurate information and effective solutions
  • Resolve issues promptly to ensure high levels of customer satisfaction
  • Escalate complex issues to supervisors or other support levels as needed
  • Document and update customer interactions in the system accurately
  • Follow company procedures to maintain consistency and quality
  • Creates, completes, updates, and reviews employee and client records
  • Enters information into computer databases for effective record-keeping
  • Enroll customers in various services offered and walk them through any questions or concerns 
  • Administers new and existing DocuSign accounts
  • Prepares and sends documents via mail using approved communications
  • Ensures the proper naming and saving of documents in the document management system
  • Ensures all compliance standards are met for audit purposes
  • Completes administrative tasks such as filing, copying, data entry, etc...
  • Applies payments
  • Collects on unpaid claims
  • Maintains confidentiality of records relating to clients
  • Collaborates with other staff members to optimize delivery of services
  • Other duties as assigned
EDUCATION
  • High School Diploma or GED required
  • Associate degree preferred
EXPERIENCE AND QUALIFICATIONS
  • Experience in data entry and processing invoices 
  • At least 1 year of related work experience. Previous experience working in a call center highly preferred
  • Excellent written and oral communication skills
  • Extensive experience in working on complex projects with critical thinking and problem solving
  • Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
  • Must be able to work various computer operating systems and Microsoft Office
  • Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
HOURS OF OPERATION
Monday through Friday 8am-5pm.
Temporary role 

COMPENSATION
$18.00/hour

HOW TO APPLY
If interested in this opportunity, please apply on our website by visiting www.theexcaliburgroup.com. 

**The Excalibur Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.**
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