Service Specialist Supervisor

Washington, DC
Contracted
Mid Level
The Excalibur Group is currently seeking Service Specialist Supervisor- Migrant Reception Center/Respite Facility in Washington, DC to provide care and support for DC residents at shelters throughout the district.

*DC RESIDENTS AND BILINGUAL CANDIDATES PREFERRED*
 
Primary Location:
  • Candidates must originate from the Washington DC area.
  • Job sites will be in Washington DC.
  • Jobs sites are subject to change or be added based on client needs and continued employment requires you to be able to work on site.

DUTIES AND RESPONSIBILITIES
  • The Service Specialist Supervisor provides direct supervision of Service Specialist staff and plays a key role in Office of Migrant Services’ multidisciplinary approach to providing services. Ensure all supporting client data is captured as directed by the District to support all cost recovery efforts and District reporting.
  • Confirm that all unusual incidents are reported to Office of Migrant Services staff and Operations as specified in this agreement or as required by the District.
  • Develop tracking systems to ensure accurate reporting with input from Office of Migrant Services Data Team and approval from Office of Migrant Services staff.
  • Identify training needs and assist with training for staff.
  • Uphold Office of Migrant Services standards of conduct, policies and procedures at all times.
  • Oversee the day-to-day operations of the program and management of milieu.
  • Role model effective milieu management by being present on the shelter floor for at least 75% of scheduled shifts.
  • Respite Specialist Supervisor:
  • The Service Specialist Supervisor provides direct supervision of Service Specialist staff and plays a key role in Office of Migrant Services’ multidisciplinary approach to providing services. Ensure all supporting client data is captured as directed by the District to support all cost recovery efforts and District reporting.
  • Confirm that all unusual incidents are reported to Office of Migrant Services staff and Operations as specified in this agreement or as required by the District.
  • Develop tracking systems to ensure accurate reporting with input from Office of Migrant Services Data Team and approval from Office of Migrant Services staff.
  • Identify training needs and assist with training for staff.
  • Uphold Office of Migrant Services standards of conduct, policies and procedures at all times.
  • Oversee the day-to-day operations of the program and management of milieu.
  • Role model effective milieu management by being present on the shelter floor for at least 75% of scheduled shifts.
 QUALIFICATIONS
  • Bachelor’s degree in social work or other health and human services field
  • And/or Four years of humanitarian or migrant-support related experience
  • Two years of direct management experience in temporary housing facility operations and reception services
  • Three years of direct service experience working with refugees, migrants or other vulnerable populations (required)
  • Ability and willingness to perform light housekeeping and lifting up to 30 pounds
  • Proficiency across the following skills:
    • Verbal and written communications
    • Collaboration
    • Organization
    • Use of computer technology for basic communication and work products
Preferred Qualifications:
  • Professional Registration or Certification including Project Management.
  • Fluency in Spanish (bilingual English and Spanish).
  • DC residents will receive priority.
    ​​​​​
PAY
$40/Hour

**The Excalibur Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.**

 
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